1. What are Virio cases made from?

Virio phone cases are crafted from sustainable, earth-friendly materials depending on the collection:

• PureStraw™ – 100% biodegradable wheat straw

• ClearCycle™ – 100% recyclable, chemical-free copolyester

• Plant Leather Collection – cactus or apple leather alternatives
  Every material is chosen for durability, safety, and its minimal environmental footprint.

2. Are Virio cases really biodegradable or recyclable?

Yes.

• PureStraw™ cases are fully biodegradable and can be composted at end-of-life.

• ClearCycle™ cases are 100% recyclable and contain no toxins.

• Plant leather cases are bio-based and created using low-impact processes.

3. Is your packaging eco-friendly?

Absolutely. All orders are shipped in corn-based compostable mailers with recycled or biodegradable inner packaging. No plastic, ever.

4. Where do you ship from?

All orders are shipped from Australia.

5. Do you ship internationally?

Yes. We currently ship to:

• Australia

• New Zealand

• Selected countries in North America, Europe, and Asia
  Shipping costs and delivery time vary by location.

6. How long will my order take to arrive?

• Australia: 2–6 business days

• New Zealand: 5–10 business days

• International: 6–15 business days

7. Do you accept returns or exchanges?

We offer returns and exchanges on unused products within 30 days of delivery.
To start a return, contact us at: support@virio.com.au

8. Are Virio cases safe and toxin-free?

Yes. All materials are non-toxic, BPA-free, chemical-free, and safe for everyday use — including around children.

9. How do I compost my PureStraw™ case?

Break the case into smaller pieces and place it in your home compost or your local council’s green waste system.
It will naturally decompose over time.